All items in stock are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
free standard shipping - worldwide
Free standard shipping is included for all orders to all destinations. Standard shipping options are NOT tracked.
Express and tracked shipping options are available at an extra cost which will be calculated at checkout.
Mainland Europe, USA, Canada & Rest of the world
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
The Black Explorer is not responsible for these charges if they are applied and are your responsibility as the customer.
Courier & shipping timelines
We ship from London, England🇬🇧.
Standard deliveries are sent through Royal Mail and fulfilled by the national postal service of your country. Below you'll find estimated delivery times after dispatch confirmation.
🇬🇧 UK Standard (Royal 2nd Class) - 2 to 5 business days after dispatch
🇬🇧 UK Express (Royal Mail 1st Class signed) - 1 to 2 business days after dispatch
🇪🇺 EU Standard
🇪🇺 EU Express (Tracked)
🇺🇲🇨🇦 USA/Canada Standard
🇺🇲🇨🇦 USA/Canada Express (Tracked)
🌍 ROTW Standard
🌍 ROTW Express (Tracked)
How do I check the status of my order?
When your order has shipped, you will receive a dispatch email notification from us. If you selected a tracked shipping option, your dispatch email will also contain your tracking link.
If you haven’t received your order within the estimated shipping times mentioned above, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org